Returns and Exchanges

Thank you for shopping at Ionics. We want you to be satisfied with your purchase, and we understand that sometimes returns and exchanges are necessary. Please read our policy carefully to ensure a smooth process.

1. Returns

a. Eligibility: To be eligible for a return, your item must be unused, in the same condition that you received it, and in the original packaging. Returns must be initiated within 1-2 days of receiving your order.

b. Process: To initiate a return, please contact our customer service at info@ionics.in to obtain a Return Merchandise Authorization (RMA) number. Clearly mark the RMA number on the outside of the package.

c. Return Shipping: Customers are responsible for return shipping costs unless the return is due to a defect or an error on our part.

2. Exchanges

a. Eligibility: We offer exchanges for defective or damaged items. If you need to exchange an item, please contact our customer service at info@ionics.in within 1-2 days of receiving your order.

b. Exchange Shipping: We will cover the cost of shipping for the replacement item in case of defects or errors on our part.

3. Refunds

a. Processing Time: Refunds will be processed within a days of receiving the returned item.

b. Refund Method: Refunds will be issued to the original payment method used for the purchase.

4. Damaged or Defective Items

a. If you receive a damaged or defective item, please contact us immediately at [customer service email] with photos of the damaged or defective product. We will work to resolve the issue promptly.

5. Cancellation of Orders

a. Once an order has been placed, it cannot be canceled or modified. Please review your order carefully before completing the purchase.

6. Contact Information

If you have any questions about our Return & Exchange Policy, please contact us.